Client: Major Construction & Development Grouppital)
Scope: Post-completion MEP PPM for a new mixed-use scheme (residential, retail, commercial)
Project Value: £100k (first year)
Challenge:
The developer needed a trusted partner to manage all MEP maintenance post-handover, covering diverse systems and supporting a smooth transition to building management teams.
Solution:
Aura mobilised a dedicated PPM team, delivered comprehensive asset registers, and provided tailored training for site staff. We established clear reporting protocols and regular review meetings with the client.
Outcome:
- Smooth handover and rapid issue resolution
- High tenant satisfaction scores
- Early identification and rectification of minor defects
- Strong client relationship leading to contract renewal